Sports / Slots
9777com collects and uses your information — including details linked to bKash, Rocket and Bank Transfer transactions — only as described in this policy. Access and eligibility depend on your local law and eligible regions; this policy tells you exactly what we collect, why we collect it and what choices you have.
This policy describes the categories of information 9777com collects when you open an account, make a deposit or withdrawal via bKash, Rocket or Bank Transfer, browse our sportsbook or casino lobby, and contact our support team. We collect the minimum data needed to run your account, process transactions and respond to your requests. That includes your registration details (name, email address, mobile number), transaction records tied to your chosen payment method, device and browser data generated during each session, and any messages you send to our support channels. We do not sell your personal data to third parties for their own marketing purposes. Data related to payment rails such as bKash and Rocket is handled strictly for transaction processing and account verification — we do not store full wallet credentials beyond what your payment provider transmits to complete a transfer. Retention periods follow the requirements of applicable law in the jurisdictions where our service is available; if local law in Bangladesh or another eligible region requires a specific retention window, that window applies to your records. You can request a summary of what we hold about you at any time through the account support route described in this policy.
Not every service you reach from our platform falls under this policy. Understanding the boundary helps you know which organisation to contact when you have a data question. The four areas below set out what this policy covers and what sits outside it.
All activity within your 9777com account — login sessions, wallet top-ups, withdrawal requests and support conversations — falls fully within this policy. Your account data is handled according to the rules set out here.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer generate records on both sides. Our policy governs only the record we hold. The payment provider holds its own record under its own separate privacy terms.
Pages you visit, game categories you open and session duration data are collected to improve navigation and account experience. This browsing data is covered here. It is not shared with studios such as Pragmatic Play or PG Soft beyond what is needed to load a game session.
Links to external sites, payment provider portals and game studio environments operate under their own policies. Once you leave our platform, our policy no longer applies. We encourage you to read those policies before providing data to any third-party service.
This policy is not passive — it gives you concrete steps you can take at any point. You can ask us what personal data we hold about your account, request a correction if any detail is wrong, ask us to restrict how we use certain records while a dispute is open, and raise a formal question about any data practice described here. These rights apply regardless of whether your account is active or closed, though how quickly we can fulfil a request may depend on verification steps we need to complete to confirm your identity. To exercise any of these rights, use the support contact routes published on our site. Availability of certain rights may depend on the applicable law in your region — if you are accessing from Bangladesh or another eligible jurisdiction, local law shapes what we are required to do and by when. We document every request we receive so you can follow up if needed.
Request a summary of the personal data linked to your account — including registration details and payment transaction logs — through the support contact route shown on our site.
If your name, mobile number or email is recorded incorrectly, contact our support team with the correct information. We will update the record after verifying your identity.
If you are unsure why a particular piece of data was collected or how long we keep it, send us a message through the published support channel. We will reply with the relevant policy section and context.
For anything beyond a simple correction — such as a request to restrict processing or a question about data shared with a payment provider — our support team will escalate internally and reply with next steps.
If you have a question that this policy does not answer, or if you want to act on any of your rights described above, the routes below are how to reach us. We do not publish response-time commitments here because actual times depend on verification requirements and query complexity. Contact us through one of these published channels.
Open the live chat widget on any page of our site while signed in. Describe your data question and our team will pick it up. This route is suitable for straightforward account-detail queries.
Send a written data request to the support email address published in the contact section of our site. Include your registered mobile number so we can verify your account before actioning the request.
The Help Centre accessible from your signed-in account area contains published articles on data handling, payment records and account corrections. Start there to find the form relevant to your query type.
Security and transparency are not afterthoughts in how we run our platform. Every layer described below reflects the way account and payment data is handled day to day, not a general statement of intent.
We use session cookies to keep you signed in and functional cookies to remember your lobby preferences. Analytics cookies help us understand which pages and game categories see the most activity. You can manage cookie preferences through your browser settings at any time.
Records of bKash, Rocket and Bank Transfer transactions are retained as required by applicable law in eligible regions. We do not retain full wallet numbers or bank credentials beyond what is needed to complete and verify a single transaction.
Access to your account record is restricted to authenticated sessions. If we detect an unusual login pattern, we may prompt additional verification steps before allowing access. You are responsible for keeping your login credentials private.
When we update this policy, the revised version is published at this URL with a new effective date noted at the top of the page. Continued use of your account after a policy update means you have had the opportunity to review the changes.
The questions below cover what our users most commonly ask about data handling, payment records, cookies and how to reach us. If your question is not here, use the support contact routes listed in this policy.
We collect your name, email address and mobile number at registration. Once active, your account also generates transaction records for each bKash, Rocket or Bank Transfer payment, along with session and device data produced during each login. We collect only what is needed to run and verify your account.
Game studios receive only the session data required to load and run a game in your browser — nothing more. They do not receive your payment details, full name or contact information. Each studio operates under its own data terms, which apply only to the game session itself.
Retention periods for bKash, Rocket and Bank Transfer transaction records are set by the applicable law in the jurisdictions where our service is available. We do not keep records longer than legally required. To ask about the specific retention window that applies to your account, contact our support team.
Yes. You can request a correction to any inaccurate account detail through our support channels. Deletion requests are handled case by case — some records must be kept for legal reasons even after an account is closed. Our support team will tell you which records can and cannot be removed and why.
This policy applies to all accounts, and access or data rights may vary depending on your local law and eligible region. If you are accessing from Bangladesh, local legal requirements shape how we handle and retain your data. We recommend reviewing the policy and contacting support if you have a region-specific question.
Every update is published at this same URL with a revised effective date shown at the top of the page. We do not send automatic notifications for every minor change, so we suggest bookmarking this page and checking it periodically, especially before making significant account or payment decisions.